About Us

Since 2005, Providential Solutions LLC, doing business as Providential Healthcare, has been providing quality, compassionate, nursing and assisted living services to clients in the Baltimore area and entire state of Maryland.

We service a geriatric clientele who, as defined and determined by COMAR 10.07.05 (RESIDENTIAL SERVICE AGENCIES), are unable to perform personal care for themselves "because of advanced age, infirmity or physical or mental limitation."

Clients come on referral by the Maryland Medicaid Waiver Program, Private Insurances and on personal contract.

Our Worldview

We honor the national, religious and cultural diversity Of our community and tap on these as we strive to understand the fiber and quality of the human personality: We hold life as the greatest gift of all. Therefore, we respond to the needs of our clients and their families with utmost respect and courtesy bearing in mind that they are the organization's raison d'etre.

Our Mission

With wisdom and knowledge to guide our minds With integrity and focus to direct our spirit With compassion and sympathy instilled in our hearts We provide quality nursing care and serve The nursing and psychosocial challenges Of the ailing population of our community With competent and healing hands.

Our Vision

To be recognized as the caring heart, the healing spirit and the serving hands of America.

Our pledge supports our commitment to exceptional client service. Because each and every contact with a client provides an opportunity to increase the client's satisfaction and quality of experience with Providential Healthcare, this pledge is energized by all employees to insure our priority on compassionate care. We are committed to providing exceptional service to our clients who put their trust and confidence on us and we will, at all times, respect their personal dignity and state of health as we strive to have a deep understanding of their need and use this understanding to guide our decision-making and care planning.

Our Values

We Value Quality Care

We strive to exceed our clients' expectations as we endeavor to provide the best care possible. We are committed to continuous quality improvement. We do not shy away from problems and difficulties but take ownership of problems and confront difficulties head-on with guts and determination.

We Value Communication

We speak out truthfully, directly but politely and knowledgeably, always mindful of the confidentiality and privacy of clients' information.

We Value Leadership

Our leaders create and communicate a common vision. They inspire trust and commitment and encourage individual decision-making, entrepreneurship and creativity. We lead by example. We do not just point the way but we escort the client and employee to the destination.

We Value Professionalism

We are energetic, efficient and are good stewards of our clients as well as proud representatives of our profession.

We Value Learning and Integrity

We attend training and educational programs. We recognize knowledge and experience as gifts we take with us wherever we go. We act ethically. We stand up for our beliefs. We place premium on trust as the basis of commitment to honesty and respect.

We Care

Because WE CARE*, we will consistently promote a culture of mutual respect and professional integrity.

WE CARE
Therefore we promise to:

Welcome all clients with open arms
Engage with our clients by asking them how best to serve them

Communicate with clients and their physicians to improve on our services
Address clients' needs promptly and with efficiency
Respect individual values and idiosyncrasies
Educate and inform our clients

*Original version of WE CARE acronym developed by
University Specialty Hospital, Baltimore